Refund policy
RISK-FREE RETURN POLICY
We are sure you will love your piece of art, but if in any circumstances you have any hesitations, our return policy lasts 30 days.
Please contact us first before returns info@dominikamontonenkoivisto.art.
Please notify us of any damage, defects, or unsatisfactory products within 10 days of your package delivery date and by emailing a picture and summary of the damage or defects to info@dominikamontonenkoivisto.art if applicable. If a piece is unsatisfactory and needs to be returned, we will pay for return shipping.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items:
- Gift cards
- Commissioned paintings
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
LOST PACKAGES
If you never received your products, you have 30 days from the day you placed your order to notify us. All packages are sent with a tracking number. Tracking information is sent to the email account that you provided to us upon checkout. If your tracking information indicates that your package was delivered but you never received it, please contact your local postal carrier. We are not responsible for providing refunds if your tracking information indicates that your package was delivered.